Becoming More Assertive In the Workplace
Training Course

1 Days

$995 CAD

Upcoming Sessions
There is currently no upcoming sessions available for this course. Please check back later!

Course Description
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This one-day Assertiveness course is designed for anyone at any level within an organization, to better communicate with others in their work/business environment, using assertive skills. Assertive skills involve a variety of appropriate interpersonal behaviours including the following: giving positive feedback, providing information, asking requests of others, giving constructive criticism or being on the receiving end of feedback, criticism, or saying “no” without feeling guilty. Using assertive skills will help increase self-confidence, increase one’s own self-respect and respect of others, allow one to have better stress and time management skills, and finally, have overall better communications with others in the workplace to successfully achieve business goals.

A complete set of course materials is included in the Becoming More Assertive In the Workplace course.

Who Should Attend
The Becoming More Assertive In the Workplace course is designed for all roles in the workplace, and is recommended for anyone looking to improve their communications with others in the workplace.

Learning Objectives

At the completion of the Becoming More Assertive In the Workplace course, participants will be able to:

1. Define the term assertion and identify the benefits for behaving assertively in the workplace.

2. Recognize the differences between assertive, aggressive, passive, and passive-aggressive behaviours in others and learn different strategies to deal with problematic situations including “difficult” people in the workplace.

3. Identify what may be holding you back from using assertive skills and techniques in the workplace and learn to overcome barriers so that you can better communicate and relate to others.

4. Learn eight different assertive skills and techniques that will be applicable in the workplace in various situations including giving constructive feedback, receiving feedback and criticism, making requests, declining requests, managing conflict, and giving and receiving compliments.

Jane Grant, CPHR
As an energetic and versatile Human Resources Management Consultant, Jane has over 25 years of experience in the design, facilitation, and evaluation of various training and development programs, including leadership development programs.

Jane’s passion and enthusiasm for the training and development area is evident in the facilitation of her highly interactive and engaging courses. Jane’s participants have included those working in oil and gas, manufacturing, information technology, health care, government, education, engineering, not-for-profit, etc. Jane has also taught for many years at the University of Calgary, Mount Royal University, and the Southern Alberta Institute of Technology (SAIT).

Jane is a Chartered Professional in Human Resources (CPHR retired), and a Certified Coach Practitioner. Jane is a member of CPHR BC & Yukon, a past member of the Canadian Association of Management Consultants, and a past director of the Southern Alberta Chapter of the Canadian Association of Management Consultants.
Read More about Jane Grant, CPHR

"Great Instructor!"
- Project Manager

"Excellent presentation, instructor can relate to all situations and provide great feedback."
- Electrical Engineer

"Very well presented, good examples."
- Chemical Engineer

"Excellent course and excellent instructor. Well Appreciated."
- Development Engineer

"Excellent. Thanks a lot for a very useful and well presented course."
- AER Mechanical Engineer

"Jane was really good at speaking slowly and making sure that the concepts were understood."
- Project Control & Quality Manager

"I preferred the larger group discussions to the small group exercises. While the time to practice was useful, I gained a better perspective from hearing other situations from others. I really enjoyed the course! Thanks!!"
- Engineer

"Jane was great. She delivered the material in a way that made it fun and interesting!!"
- Sr. Engineering Technologist

"I thought it was a great course. I liked how Jane provided diagrams about the process of learning and applying these skills. (Conscious vs. Unconscious) "
- Geologist

"The topics were real case issues and covered properly. Overall the course was great and very informative to me."
- Reservoir Engineer

"Jane was funny, engaging and provided insightful suggestions on how to deal with issues being presented."
- Civil Engineer

"Thank you Jane. I really enjoyed this course and felt the techniques you taught were applicable to a wide range of personalities. (I was worried that the course would be only applicable to shy-introvert type people). Definitely would recommend this course to others."
- Project Engineer

"Jane was very knowledgable and presented the material in a professional and personable manner. Thank you!"
- Administrative Assistant

"Very engaging and personal, and gave me lots of tools I can use in my work and personal life."
- Production Technician

"Jane has great insights into communication and workplace issues."
- Team Lead