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Frequently Asked Questions
This page contains answers to commonly asked questions about the courses that we offer, course registration, and payment. If you do not find the answer to your question, feel free to email us at info@progress-seminars.com or call +1 (403) 467-9040.

Registration
How do I cancel my registration?
To cancel your registration, please email registrar@progress-seminars.com. To view our cancellation policy please visit our Policies page.
How do I know I am confirmed to attend?
After you register with us, or after we receive payment of your invoice you will receive an email confirmation with the course details. If you have not received the email confirmation, or have misplace yours, please email us at info@progress-seminars.com
How do I register for a course?
You can register online by clicking on the register link on the course page, or by calling Progress Seminars at +1 (403) 467-9040. We are happy to assist you in the registration process.
Payment
I have a credit, how do I use it?
To use your credit, please call us at +1 (403) 467-9040 and we will register you with the credit. If there is an outstanding balance, please have your credit card ready to complete payment.
I lost my receipt, how do I get a replacement?
To receive a new receipt, please email info@progress-seminars.com or contact us at +1 (403) 467-9040.
I want to pay by check. Can you invoice my company?
If you would like to pay by check please contact us at +1(403) 467-9040. Note that you are not registered until we receive payment from your company.
Participation
I have lost my certificate. How do I get a replacement?
To get a new copy of your certificate, please email info@progress-seminars.com with your full name, the course title and the date that you took the course. We will respond with a replacement PDF certificate.
What should I bring to the course?
For all courses, bring a pen, writing pad, and a calculator. Some of our courses require a laptop, which will be outlined in the course description, your confirmation email and your reminder email.
Will I get a certificate for attending?
Yes. Each participant will receive a PDF certificate sent by email after the course is complete. Each certificate will include the participant name, course name and date, the hours of attendance, (CEU and PDH), Instructor name, and an authorization signature.
Course Instruction
How do I get in touch with an instructor directly?
We do not provide any of our instructors contact information; however if you email instructors@progress-seminars.com and tell us who you are trying to contact, we will pass on the message, and the instructor will contact you directly.
I am interested in teaching a course, can you tell me more?
To find out more about teaching, please contact Terri Sawchuk at 403-467-9040 or email terri.sawchuk@progress-seminars.com.