Workplace Conflict Resolution

Workplace conflict is rarely just about personalities. More often, it comes from unclear priorities, competing demands between teams, limited time and resources, and communication that happens mostly in writing across different time zones. When these issues aren’t addressed, they can lead to missed deadlines, frustration, disengagement, repeated disagreements, and people leaving the team.

This workshop gives participants a shared way to understand and talk about conflict, along with a few practical frameworks they can use to handle the kinds of challenges teams face every day. It’s focused on real workplace situations, not generic communication tips.

Learning Objectives

By the end of the day, participants will be able to:

Identify their default conflict style and when to deliberately choose a different one
Run a structured, low-drama conversation with relevant stakeholders using an interest-based approach
Give and receive difficult feedback (performance, workload, on-call fairness) using the SBI model
Recognize how async, text-based communication amplifies conflict, and apply norms that de-escalate it
Leave with a personal action plan for one live conflict, plus a one-page reference toolkit

Charlie Martin, RSW, MSW

Charlie Martin, RSW, MSW, is a Registered Social Worker with over four years of post-MSW clinical experience, specializing in trauma-informed practice and the facilitation of professional education.

Charlie designs and delivers training on psychological safety, empathy, and navigating complex interpersonal dynamics, helping professionals translate theory into meaningful, practice-based change.

Charlie's work integrates clinical expertise with curriculum development, creating engaging learning environments that foster critical thinking, reflective practice, and professional growth.

Charlie holds a Master of Social Work from the University of Calgary, and is a practicing counsellor and Registered Social Worker through Intentional Path Mental Health.
Read More about Charlie Martin, RSW, MSW

COURSE INFORMATION