Patrick has provided technical communications services for over 30 years to corporate clients in Calgary and the surrounding area. He has written industrial procedures and software documentation in the Oil & Gas, Mining, Utilities, and Telecommunications sectors. His long experience in this work has given him a deep understanding of the challenges of technical communication, from two key perspectives: that of the Writer, and that of the Field Operator or software End User.

Over the past decade, Patrick’s focus has been on commissioning and operations procedures for processing plants and oilfield facilities. Soon after commencing this work, he recognized that Field Operators have limited time for reading and interpreting procedures while performing tasks. Overcoming this obstacle is key to making field procedures easy to follow, while at the same time complete, accurate, and safe to use. Patrick’s methods and techniques for meeting these hard-to-reconcile objectives have been integrated into the Industrial Procedure Writing course.

To contact Patrick Cowan, BA please e-mail instructor@progress-seminars.com.