PROFILE

An energetic, versatile and client service oriented Senior Human Resources Consultant with extensive organizational effectiveness and human resources generalist experience. Industry experience includes utilities, accounting and finance, management consulting (e.g., oil and gas, construction, manufacturing, engineering), information technology, health care, government and educational services. Key strengths include effective interpersonal and written communication skills, proven leadership qualities and decision-making skills, expertise in identifying, defining and solving problems, and a "big picture" perspective balanced by an organized and detailed approach to managing projects.

HIGHLIGHTS

• Established and managed human resource departments in mid-size organizations.
  
• Designed and implemented leadership development programs in various organizations.
  
• Developed recruitment and selection processes, and recruited, selected and provided orientation programs for all levels within a variety of organizations.
  
• Designed and delivered hundreds of training and development programs throughout western Canada.
  
• Provided human resource services in unionized and non-unionized environments.
  
• Created policies, procedures and training programs, and provided consultation services regarding Western Canadian Employment Standards and related legislation.
  
• Acquired knowledge of new privacy legislation and was appointed Privacy Officer for a Chartered Accountant firm.
  
• Designed and implemented performance management systems in several organizations including mentoring, coaching and annual review processes.
  

EDUCATION/CONTINUING EDUCATION

Certified Management Consultant (CMC)
Canadian Association of Management Consultants

Certified Human Resources Professional (CHRP)[br]
Human Resources Institute of Alberta

Myers-Briggs® Qualification
Psychometrics Canada

Bachelor of Human Ecology - Consumer Economics and Management
University of Manitoba, Winnipeg, Manitoba

PROFESSIONAL AFFILIATIONS

• Human Resources Association of Calgary, member
  
• Human Resources Institute of Alberta, member
  
• Canadian Association of Management Consultants, member

CAREER EXPERIENCE

President
Grant and Associates HR Inc.
2006 – Present
Calgary

• Designed and facilitated several training and development programs for various companies in the private sector; topics included Interpersonal Communications, Conflict Management, Stress Management, Time Management, MBTI®, Leadership Essentials, and Personal Effectiveness.
  
• Designed a competency-based Career Pathing and Training Program for a private company in the manufacturing sector. This included the integration of several systems and processes including recruitment, selection and orientation, performance and career development, and training and development. Positions focused on for this program included Labourers, Welding Apprentices, and Journeymen Welders to Lead Hands, Foreman, Project Manager, Purchaser, Quality Control and OH&S.
  
• Designed and facilitated several training programs for The City of Calgary, Learning for Municipal Excellence Program, People Management Track. City-specific topics included: Your Mind @ Work…Mental Health in the Workplace, Job Design and Evaluation,
  Managing Workplace Safety, Health and Wellness, Pay and Benefits, Organization and Position Management, Performance and Career Management, Skills for Positive Interactions with Employees, Recruitment and Selection, and Employee Departures. As a result of this major project, the LFME team was recognized by the Human Resources Institute of Alberta with the 2008 Award of Excellence.
  
• Designed other training programs for The City of Calgary, Learning for Municipal Excellence Program including Information and Records Management and Triple Bottom Line; participated in the design of Business Planning and Budgeting and Integrated Risk Management.
  
• Developed several technical and non-technical competencies with behavioural indicators and proficiency levels for several positions for an HR development project at The City of Calgary. This framework was created for career development and succession planning purposes.
  
• Designed and facilitated several workshops on topics ranging from interpersonal communication skills to performance and career development, for various business units at The City of Calgary.
  
• Instructed courses at Mount Royal University including Business Communications, Human Resource Basics and Organizational Learning, Training and Development for the Management Development Certificate Program and the Human Resources Certificate Program.
  
• Conducted focus group sessions on behalf of Mount Royal University, Continuing Education & Extension for new certificate programs in Business Process Management and Project Management in Construction.
  
• Provided HR consultation services for several corporate clients in the private sector including recruitment and selection processes and forms, compensation surveys, performance management processes and forms, HR strategic planning, training and development, etc.

Senior Human Resources Advisor
AltaLink Management Ltd.
2005 - 2006
Calgary

• Managed the company-wide recruitment process including relocations, campus recruitment, supervision of outsourced recruiters, and selection of search firms.
  
• Managed the orientation process for all new hires including the development and delivery of one-day sessions.
  
• Updated and developed HR policies consistent with relevant HR practices, legislation and collective agreements.
  
• Completed several compensation surveys including the following: Mercer Total Compensation Survey for the Petroleum Industry, Towers Perrin Power Services Industry Survey, Towers Perrin Energy Industry Total Rewards Database, and the APPEGA engineering survey.
  
• Managed the job evaluation process including participating in several job evaluation sessions and analyzing results from job evaluation questionnaires.
  
• Managed the exit interview process and analyzed results.
  
• Developed and delivered several performance management sessions for employees and managers.
  
• Produced several statistical reports for management and executive groups including headcount and other HR metrics (e.g., recruitment activities, attrition, hiring costs)

Human Resources Manager/SR Human Resources Consultant
Grant and Associates
2001 – 2004
Calgary

(Note: Through my consulting business, I was the Human Resources Manager for a mid-size CA Firm working approximately 3-4 days per week, while continuing to provide a full range of human resource services to various organizations.)

Human Resources Manager
Kenway Mack Slusarchuk Stewart
2002 – 2004
Calgary

• Reporting to the Executive Group of Kenway Mack Slusarchuk Stewart CA firm established and lead the human resources function.
  
• Participated in strategic planning sessions with the Managing Partner and other partners of the firm and designed, implemented and evaluated HR processes and systems that connected to the overall strategic business priorities.
  
• Managed the recruitment process, new staff orientations, campus recruitment and other related activities.
  
• Managed the ongoing recognition programs including monthly recognition and long service awards.
  
• Managed training and development including career development processes and facilitated sessions throughout the year to members of the firm.
  
• Conducted policy and procedures research and development/implemented various HR policies, including those related to privacy legislation. Appointed Privacy Officer for the firm.
  
• Managed the firm-wide compensation system and participated in benefits administration.
  
• Dealt with termination issues and procedures including exit interview process.
  
• Provided employee relations consultation and internal communications to partners and managers.
  
• As a senior external consultant, provided services to clients of the CA Firm including executive and professional search services.

Senior Human Resources Consultant

• Participated in the design of competency-based sales leadership development programs; one for a major international organization; one for a major national (Canadian) organization.
  
• Instructed two-day courses on ‘Communications in the Workplace’ for the Alberta Alcohol and Drug Abuse Commission.
  
• Developed and instructed evening courses at Mount Royal University including Human Resource Basics; Organizational Learning, Training and Development; Business Communications; and Managing Employee Training and Development.
  
• Instructed evening/weekend courses at the University of Calgary, Faculty of Continuing Education, Career Development Certificate program. Courses developed and instructed included: Consulting in Career Development, Career Development in Organizations, and Assessment Skills in the Career Counselling Process.
  
• Facilitated several Myers-Briggs® workshops for a self-employment program.
  
• Working with a few training consultants, provided feedback and suggestions on a national sales training program for a multi-national organization.
  
• Participated in the design and writing of an instructors’ reference guide for training programs
  with culturally diverse groups.
  
• Provided career management services to Right Management Consultants including participation at client notification sessions; facilitation of training programs (i.e. Career Assessment, Marketing, Interviewing and Negotiating, Resume Basics, Interviewing Lab); and some one-on-one counselling to clients.
  
• Provided consultation services and information regarding the change management process, and developed a human resources strategic plan for a petroleum services organization in China.
  
• Provided recruitment services, i.e. reference checking, to Schlumberger Oilfield Services and Merak.

Human Resources Manager/Sr. Human Resources Consultant
Meyers Norris Penny LLP Chartered Accountants,
1998 - 2001
Calgary

• Reporting to the Executive Group, provided a full range of human resource services to partners, senior managers and supervisors. Services included: recruitment; new staff orientations; performance management; career development; training and development; policy and procedure research; development and implementation; compensation and benefits; termination issues and procedures; and, employee relations.
  
• Managed the human resource activities for three public practice firms merging into a major western Canadian firm.
  
• Managed a firm-wide compensation system and benefits plan.
  
• As a senior external consultant, provided a range of services including: executive and professional search services, policy and procedure development, termination procedures, career transition and management, training and development, and compensation.
  
• Designed, facilitated and evaluated entrepreneurial training programs on several topics including: Myers-Briggs® Type Indicator, Networking, Cold Calling and Other Telephone Techniques, Effective Presentations, Time Management, Transition, Change and Stress Management, and Human Resources for Start-Up Businesses.
  
• Designed and facilitated sessions for members of various professional associations (e.g. CAPLA, CALA).

Senior Consultant
Cenera
1995 - 1998
Calgary

• Provided executive and professional search services by managing the various phases of the search process.
  
• Provided one-on-one counselling for clients experiencing career transition.
  
• Participated in the marketing of a career planning and career management process and methodology to organizations and individuals.
  
• Provided organizational effectiveness consultation to corporate clients regarding change and transition management in relation to mergers; provided consultation in relation to the team building process.

Human Resources Advisor
Saskatoon District Health Board
1990 - 1994
Saskatoon

• Designed and implemented a leadership development program that incorporated courses
  including: Managing Organizational Change, Interpersonal Communications, Conflict Management, Team Building, Supervisory Training, and Leading Decision-Making Groups.
  
• Designed, facilitated and evaluated a restructured, district-wide Orientation Program for a 7,000 member health care organization.
  
• Provided organizational development consultation regarding change and transition management, communications, conflict management, team building, problem solving and decision-making.
  
• Planned and facilitated several forums focusing on district-wide health care changes, to implement a 'continuum of care' approach on a provincial basis.
  
• Planned and coordinated a formal Recognition Program for a 7,000-member organization.
  
• Participated in the establishment and management of a Career Centre providing counselling and referral services, for a 7,000 member health care organization.
  
• Provided recommendations regarding a performance planning and review process, and designed forms, user guides and training programs for a 3,000-member organization.

Director of Education
Lutheran Sunset Home Corporation
1989 - 1990
Saskatoon, Saskatchewan

• Established an education and development department, and designed, coordinated, facilitated and evaluated over 60 courses.

Organizational Design Specialist
Co-operators Data Services Ltd.
1986 – 1988
Regina

• Researched, developed and implemented a leadership development program; topics included: Managing Organizational Change, Performance Management, Employee Coaching, and Interpersonal Communications.
  
• Created management and staff training records from performance management process, plus a client-driven schedule of training programs using an internally designed HRIS.

Education Consultant; Home Care Consultant
Government of Saskatchewan; Kelsey Institute of Applied Arts and Science
1979 - 1986
Regina, Saskatoon, and Weyburn, Saskatchewan

• Designed, facilitated, coordinated and evaluated several programs for board members, management/supervisory groups, staff and volunteers throughout the province of Saskatchewan including: Board Orientations, Managing Human Resources, Performance Management, Managing Conflict, Assertiveness Training, Interpersonal Communications, Supervisory Training, and Board/Staff Relations.
  
• Established performance management systems including coaching, performance review forms, and training programs.
  
• Designed a competency-based training program for a provincial Home Care Program to ensure consistency and standardization for all team members providing home care services
  
• Collaborated with various agencies, community boards, government officials, and municipalities, and planned and implemented a provincial Home Care Program.